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| samsung_h1_aka_vodafone_360_h1 [2025/05/25 16:43] – created cruzbeak071841 | samsung_h1_aka_vodafone_360_h1 [2025/05/27 10:27] (current) – created lestermusselman |
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| The cardinal rule to help with aggressive calls at the answering service desk is to keep stress-free. Call centers are very particular about how agents react and be affected by such calls. The agent is not supposed to snap back or react strongly for you to some caller, regardless if the caller is even if it's just on his/her best tendencies. The phone answering representative is expected to try and cool things down and to push for constructive debates. The agent must not lose sight of the telemarketing point of view. Their job asks the sell things, whatever emerge as circumstances. An alternative way to calm an aggressive caller is always to listen for the caller with consideration. The caller might de-stress after letting off straight into. If the BPO agent can hold his own against the tirade of complaints that might end up to end on a confident note. | |
